Let's talk.
Questions, feedback or need help? Email us. We usually reply within two working days.
Help with your account
You can delete your account yourself in the app: go to Settings → Delete account and type the confirmation word. You are logged out immediately; your account and all related data are permanently erased within 30 days.
Privacy and data
Read how we handle your data in our privacy policy and data policy. To request or delete your data, email info@pantrics.com.
Frequently asked questions
How do I share my household with someone?
Go to Settings → Invite and share the invitation link. Once the other person opens it and signs in, you share the same pantry, shopping list and weekly plan.
Why isn't my product recognised?
Recognition works with barcodes and photos. An unknown barcode, a damaged label or a blurry photo doesn't always work. You can add the product manually; we remember that name for next time.
What happens to my photos?
A photo is only used to recognise the product or meal. We keep the result, not the photo as marketing material; we never sell your photos and never use them for advertising.
How do I turn notifications off?
Go to Settings → Notifications and switch off the alerts you don't want. You can also turn them off in your phone's settings.
What's the difference between Free and Pro?
Free lets you use Pantrics with one household and a limited number of AI recipes and imports. Pro removes those limits and unlocks all AI features; Pro Family shares that with several people.